Refund policy
📄 Return & Refund Policy
Last Updated: 2025-09-23
At Nexa Lifestyle, your satisfaction is our priority. If something isn’t right with your order, we’re here to help. Please review our return and refund guidelines below.
✅ Eligibility for Returns
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You may request a return within 30 days of delivery.
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To be eligible, items must be:
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Unused, undamaged, and in their original packaging.
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Accompanied by proof of purchase (order number or receipt).
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Certain products are non-returnable:
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Personalized or custom items (e.g., engraved jewelry).
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Perishable, intimate, or sanitary goods.
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Digital/downloadable products.
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🔄 Exchanges
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If you received a defective or damaged item, we’ll replace it at no extra cost.
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Exchanges are only available for the same item; if unavailable, you may choose a refund.
💸 Refunds
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Once your return is received and inspected, we’ll notify you of approval or rejection.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item was defective or incorrect on arrival.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
📦 Order Cancellations
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Orders may be cancelled within 24 hours of purchase. After this time, orders are often already processed with our suppliers and may not be cancelled.
⚠️ Late or Missing Refunds
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If you haven’t received your refund after 10 business days, please check with your bank or card issuer before contacting us.
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If issues persist, reach us at support@nexalifestyle.com
📬 How to Start a Return
To initiate a return, contact our support team:
Please include your order number, photos (if item is damaged/defective), and reason for return.